Business Protocol: Executive assistant to CEO? Commitment, confidence key

Written By Unknown on Selasa, 31 Maret 2015 | 16.30

If you've been an executive assistant for 20 years and developed experience enough to be a top manager, how do you break through and move up? Can it be done?

Yes, indeed. I have groomed several executive assistants for executive director positions. Many astute and ambitious admins have developed the business acumen and technical expertise to make the jump. They know the players and are capable of stepping into the corner office.

The biggest single barrier is self-confidence. They have to believe they can. After that, it's all about self-
motivation and cultivating a positive attitude.

You don't have to look far for other examples. Many years ago, Jack Connors, then president of Hill Holliday, one of the top advertising agencies in the country, reportedly told his young receptionist she was the "face and voice of Hill Holiday."

Karen Kaplan took Connors' words very seriously and considered her position to be the "CEO of Reception." Kaplan had the confidence and ambition to take that advice and run with it. Her brains, work ethic and dedication were noticed, admired and rewarded in each of the 12 positions she held at the company.

Today, Karen Kaplan is the CEO of Hill Holliday.

There is great merit in being committed to one's career — especially these days when statistics suggest that most people will hold four, five or more jobs in their lifetime. If you are going to be an admin, be the best. The sky may be the limit.

Sandy Knott, past president of the Greater Boston Chamber of Commerce's Chapter of the International Association of Administrative Professionals, told me she was thrilled to have almost doubled their membership during her tenure.

She explained the upturn, saying that during the Great Recession, she encouraged admins to hold themselves to a high standard and show they were committed to their careers. She suggested that by showing they weren't going anywhere, admins would be more valued, more respected and more sought-after as professionals in their field.

Knott advocated for professional accreditation and certification and urged admins to join professional organizations such as the International Association of Administrative Professionals. Ultimately this advanced the position of administrative assistants while enhancing their value to the company.

Bottom line: Never approach a position believing this will be the job you will have forever, especially if you don't want it to be so.

Judith Bowman is founder of Protocol Consultants International and author of "Don't Take the Last Donut: New Rules of Business Etiquette."


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